{"id":7913,"date":"2024-02-07T21:54:23","date_gmt":"2024-02-07T21:54:23","guid":{"rendered":"https:\/\/edi.co.cr\/almawp\/sitionuevo\/index.php\/soporte-2\/"},"modified":"2024-06-20T16:53:09","modified_gmt":"2024-06-20T22:53:09","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.edi.co.cr\/index.php\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7913\" class=\"elementor elementor-7913\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d831259 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d831259\" data-element_type=\"section\" id=\"pix_section_intro\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b38a4c8\" data-id=\"7b38a4c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b3ee160 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"1b3ee160\" data-element_type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"el-1b3ee160\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:700px;\"><h1 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font text-white\" style=\"\"><span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 0ms;\">Almamater&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 150ms;\">Centro&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 300ms;\">de&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 450ms;\">Asistencia&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 600ms;\">T\u00e9cnica&#32;<\/span><\/span> <\/h1><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10817f69 elementor-invisible elementor-widget elementor-widget-pix-text\" data-id=\"10817f69\" data-element_type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"pix-el-text w-100 text-center \" ><p class=\"text-20 resp-option text-white text-center font-weight-bold\" ><span class=\"text-white animate-in d-inline-block\" data-anim-delay=\"400\" data-anim-type=\"fade-in-up\">En Almamater, creemos que el \u00e9xito de nuestros clientes es nuestro \u00e9xito. <\/span><\/p><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f7a317 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7f7a317\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-693db90d\" data-id=\"693db90d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b6e9e8 elementor-widget elementor-widget-pix-dividers\" data-id=\"52b6e9e8\" data-element_type=\"widget\" data-widget_type=\"pix-dividers.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"pix-divider  position-relative pix-bottom-divider\" data-style=\"style-dynamic\" ><div class=\"pix-dividers-box w-100 position-relative d-inline-block\" >\n                    <svg class=\"pix-shape-dividers\"  viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\n                        <defs><linearGradient id=\"divider-pix-accordion-578493-bottom-overlay-color-0\" x1=\"0%\" y1=\"0%\" x2=\"100%\" y2=\"0%\"><stop offset=\"0%\"   stop-color=\"rgba(255, 255, 255, 0.5)\"\/><stop offset=\"100%\"   stop-color=\"rgba(255, 255, 255, 0.01)\"\/><\/linearGradient><linearGradient id=\"divider-pix-accordion-578493-bottom-overlay-color-1\" x1=\"0%\" y1=\"0%\" x2=\"100%\" y2=\"0%\"><stop offset=\"0%\"   stop-color=\"rgba(255, 255, 255, 0.01)\"\/><stop offset=\"100%\"   stop-color=\"rgba(255, 255, 255, 0.45)\"\/><\/linearGradient><\/defs><path d=\"\" class=\"\" fill=\"url(#divider-pix-accordion-578493-bottom-overlay-color-0)\"><\/path><path d=\"\" class=\"\" fill=\"url(#divider-pix-accordion-578493-bottom-overlay-color-1)\"><\/path><path d=\"\" class=\"\" fill=\"#FFFFFF\"><\/path>\n                    <\/svg>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d2d5384 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d2d5384\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-578daf87\" data-id=\"578daf87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2aa9127 elementor-widget elementor-widget-pix-heading\" data-id=\"2aa9127\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"pix-heading-el text-left \"><h2 class=\"text-heading-default font-weight-bold h2 heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Le damos la bienvenida al centro de ayuda Almamater<\/h2><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3587e1 elementor-invisible elementor-widget elementor-widget-pix-text\" data-id=\"1b3587e1\" data-element_type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"pix-el-text w-100 text-center \" ><div class=\"d-inline-block\" style=\"max-width:1000px;\"><p class=\"text-18 resp-option text-body-default text-center \" ><span class=\"text-body-default animate-in d-inline-block\" data-anim-delay=\"200\" data-anim-type=\"fade-in-up\">Estamos aqu\u00ed para ayudarte con cualquier pregunta, problema o inquietud que puedas tener con respecto a nuestros productos y servicios. Nuestro equipo de expertos est\u00e1 dedicado a brindarte la mejor asistencia posible para garantizar que tengas una experiencia sin problemas.<\/span><\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c0f62b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c0f62b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-160f3fc9\" data-id=\"160f3fc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2fc2f66f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fc2f66f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-112e270a\" data-id=\"112e270a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30161e86 elementor-invisible elementor-widget elementor-widget-pix-feature\" data-id=\"30161e86\" data-element_type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"tel:\/\/50640002259\" ><div id=\"duo-icon-18440220\" class=\"pix-feature-el text-custom \"><div class=\"d-inline-block animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"200\" style=\"position:relative;text-align:center;\"><i style=\"display:inline-block;font-size:36px;line-height:36px;color:;\" class=\" align-middle pixicon-phone\"><\/i><\/div><h6 class=\"font-weight-bold   text-heading-default animate-in\" style=\"padding-top:30px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"300\">Tel\u00e9fono<\/h6><div class=\"text-body-default text-18     animate-in\" style=\"padding-top:10px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"400\"><\/div><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-50f22e26\" data-id=\"50f22e26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-36fab4d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36fab4d1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-70010e2e\" data-id=\"70010e2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271e6eda elementor-invisible elementor-widget elementor-widget-pix-feature\" data-id=\"271e6eda\" data-element_type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"mailto:soporte@edi.co.cr\" ><div id=\"duo-icon-111622841\" class=\"pix-feature-el text-custom \"><div class=\"d-inline-block animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"400\" style=\"position:relative;text-align:center;\"><i style=\"display:inline-block;font-size:36px;line-height:36px;color:;\" class=\" align-middle pixicon-email-1\"><\/i><\/div><h6 class=\"font-weight-bold   text-heading-default animate-in\" style=\"padding-top:30px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"500\">Email<\/h6><div class=\"text-body-default text-18     animate-in\" style=\"padding-top:10px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"600\"><\/div><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c77421a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c77421a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d030054\" data-id=\"2d030054\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12edfc6e elementor-invisible elementor-widget elementor-widget-pix-cta\" data-id=\"12edfc6e\" data-element_type=\"widget\" data-widget_type=\"pix-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col bg-white2 rounded-lg2  animate-in w-100 m-32 p-42 pix-py-30 col-sm-auto d-md-flex align-items-center text-center text-sm-left justify-content-between2\" style=\"z-index:11;\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\"><div class=\"mr-md-5\"><h2 class=\"d-block mr-md-3 mb-md-0 mb-md-0 text-white font-weight-bold text-white\" style=\"\">Nueva solicitud de soporte<\/h2><span class=\"d-block mr-md-3 mb-md-0 mb-md-0 pix-mt-10  text-20 text-white\" style=\"\">Cu\u00e9ntanos tu problema y te ayudaremos a resolverlo.<\/span><\/div><div class=\"flex-fill mt-4 mt-sm-0 mt-md-0 text-md-right flex-grow-1\" style=\"min-width:250px;max-width:100%;\"><a  href=\"https:\/\/edi.co.cr\/index.php\/crear-ticket\/\" class=\"btn mb-0     shadow-lg shadow-inverse-hover-sm scale-sm btn-gray-8 btn-flat d-inline-block pix-hover-item     secondary-font  animate-in btn-lg\"   data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" ><i class=\"font-weight-bold pixicon-support-2  pix-hover-left  mr-1\"><\/i> <span class=\"font-weight-bold \" >Crear Ticket<\/span><\/a><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e59bf4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e59bf4c\" data-element_type=\"section\" id=\"preguntas_frecuentes\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f92600a\" data-id=\"6f92600a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22ebfdc3 elementor-widget elementor-widget-pix-heading\" data-id=\"22ebfdc3\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"pix-heading-el text-left \"><h3 class=\"text-heading-default font-weight-bold h3 heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Preguntas Frecuentes<\/h3><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7dff24 elementor-widget elementor-widget-pix-text\" data-id=\"2b7dff24\" data-element_type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-dark-opacity-5 text-left \" >Seleccione la pregunta de su inter\u00e9s. Si tiene consultas, no dude en ponerse en contacto con nosotros. \u00a1Estamos para servirle!<\/p><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76d26319\" data-id=\"76d26319\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42e2c0c4 elementor-widget elementor-widget-pix-accordion\" data-id=\"42e2c0c4\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-42e2c0c4\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-972f147\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-972f147\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-972f147\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >C\u00f3mo se anula una Factura?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-972f147\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-972f147\">\n                 <div class=\"card-body\">\n                     <p>Se debe hacer una Nota de Cr\u00e9dito.<\/p><p>Pasos para realizar una NCT si factura en nuestro Facturador:<\/p><ol><li>Otros Documentos<\/li><li>NUEVO<\/li><li>Escogemos al Cliente<\/li><li>En TipoOtroDocumento escogemos NCT (Nota Cr\u00e9dito Total)<\/li><li><u>Si es $ cambiamos la moneda y anotamos TC<\/u><\/li><li>Incluir Observaciones para ser visualizadas en el PDF<\/li><li>GUARDAR<\/li><li>Escogemos la Factura a ANULAR<\/li><li>Anotamos en Raz\u00f3n de Referencia el porqu\u00e9 de la anulaci\u00f3n<\/li><li>GUARDAR<\/li><li>APLICAR DOCUMENTO<\/li><li>Escogemos m\u00e9todo de pago, Agregar, Aplicar y Enviar por correo<\/li><li>Verificar el Estado de Hacienda en CONSULTA FE OTROS DOCUMENTOS<\/li><\/ol>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-4a18ca3\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-4a18ca3\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-4a18ca3\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >C\u00f3mo se anula una NC?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-4a18ca3\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-4a18ca3\">\n                 <div class=\"card-body\">\n                     <ol><li>Se anula o reversa mediante una ND.<\/li><\/ol><p>Pasos para realizar una ND (Nota D\u00e9bito) si factura en nuestro Facturador:<\/p><ol><li>Otros Documentos<\/li><li>NUEVO<\/li><li>Escogemos al Cliente<\/li><li>En TipoOtroDocumento escogemos ND (Nota Debito)<\/li><li><u>Si es $ cambiamos la moneda y anotamos TC<\/u><\/li><li>Incluir Observaciones para ser visualizadas en el PDF<\/li><li>GUARDAR<\/li><li>Escogemos la NC a ANULAR<\/li><li>Anotamos en Raz\u00f3n de Referencia el porqu\u00e9 de la anulaci\u00f3n<\/li><li>GUARDAR<\/li><li>Dar Click en Cerrar Detalle<\/li><li>Ingresar a la 2da Lupa de izquierda a Derecha<\/li><li>Dar Click en Producto y escoger cada uno de los productos que contenga la Nota y GUARDAR cada uno de ellos.<\/li><li>APLICAR DOCUMENTO<\/li><li>Escogemos m\u00e9todo de pago, Agregar, Aplicar y Enviar por correo<\/li><li>Verificar el Estado de Hacienda en CONSULTA FE OTROS DOCUMENTOS<\/li><\/ol>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-1f9e894\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-1f9e894\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-1f9e894\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >C\u00f3mo se le factura a un cliente que solo tiene Pasaporte?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-1f9e894\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-1f9e894\">\n                 <div class=\"card-body\">\n                     <p>En los Datos del Cliente se debe marcar o enviar en 1 la casilla Extranjero. Solamente se le puede hacer Tiquete Electr\u00f3nico y NO Factura.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-3e3dd64\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-3e3dd64\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-3e3dd64\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >C\u00f3mo se diferencia un Bien de un Servicio en el Sistema?  <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-3e3dd64\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-3e3dd64\">\n                 <div class=\"card-body\">\n                     <p>Se debe escoger una Unidad de Servicio y marcar o enviar en 1 la casilla de Es Servicio.<\/p><p>Estas son las Unidades de Servicio creadas por Hacienda:<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-6508\" src=\"https:\/\/www.edi.co.cr\/almawp\/wp-content\/uploads\/2023\/11\/Imagen1-300x176.png\" alt=\"\" width=\"300\" height=\"176\" \/><\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-8d3a9ca\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-8d3a9ca\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-8d3a9ca\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >C\u00f3mo se hace una Factura con EXONERACION? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-8d3a9ca\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-8d3a9ca\">\n                 <div class=\"card-body\">\n                     <ol><li>Su Cliente debe enviarle el Oficio de Exoneraci\u00f3n que les corresponde.<\/li><li>Si son de EXONET: <strong>AL-00000-XX<\/strong>, Se debe de revisar que el Cabys del Bien o Servicio que usted le va a vender,\u00a0 est\u00e9 registrado en dicho Oficio.<\/li><li>Sin son de EXONET: <strong>AL-00000-XX<\/strong> pero dirigidos al CFIA debe envi\u00e1rnoslo por correo antes para registrarlo en nuestra Tabla de Excepciones.<\/li><li>Sin son de CONTINGENCIA: <strong>AL-CON-MM-000000-2022<\/strong> debe envi\u00e1rnoslo por correo antes para registrarlo en nuestra Tabla de Excepciones.<\/li><li>Verificar que la Fecha de Vencimiento de la Exoneraci\u00f3n est\u00e9 aun vigente.<\/li><li>Una vez realizado lo anterior seg\u00fan corresponda,se deben llenar las casillas de:<\/li><\/ol><ul><li>Fecha Emisi\u00f3nExoneracion<\/li><li>TipoExoneracion: 03 para las Leyes y Oficios de Contingencia,04 para Exonet<\/li><li>NumExoneracion: Se anota el n\u00famero de Ley o el Numero de Oficio (con los guiones que contenga)<\/li><li>NombreInstitucionExonera: se anota Ministerio de Hacienda<\/li><li>PorcentajeExoneracion: Se anota el % que indique el oficio y el 13 para las de Ley<\/li><li>Posteriormente se procede a Guardar y a Insertar el o los productos correspondientes.<\/li><\/ul>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-6521c8e\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-6521c8e\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-6521c8e\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >Por qu\u00e9 una Compra queda en Estado PENDIENTE?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-6521c8e\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-6521c8e\">\n                 <div class=\"card-body\">\n                     <p>Es porque a\u00fan no han cargado el XML de Respuesta Hacienda.\u00a0 Deben de reenviarlo a la Plataforma o solicitar a su proveedor que se los envie para que puedan Aceptar o Rechazar la Compra.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-32598f6\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-32598f6\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-32598f6\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >Cu\u00e1les son los tipos de Documentos que se cargan a la Plataforma de Compras?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-32598f6\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-32598f6\">\n                 <div class=\"card-body\">\n                     <p>Solamente se cargan a la Plataforma las Facturas Tipo 01 y las NC Tipo 03. Los Tiquetes Electr\u00f3nicos Tipo 04 NO se cargan a la Plataforma porque Hacienda indica que son para Usuarios Finales,\u00a0 NO se pueden usar como gastos.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-50440fa\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-50440fa\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-50440fa\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >Qu\u00e9 necesito para renovar mi Llave Criptogr\u00e1fica?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-50440fa\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-50440fa\">\n                 <div class=\"card-body\">\n                     <ol><li>Las nuevas llaves Criptogr\u00e1ficas tienen 4 a\u00f1os de vigencia y para renovarlas deben enviarnos al correo <a href=\"mailto:soporte@edi.co.cr\">soporte@edi.co.cr<\/a> lo siguiente:<\/li><li>Llave criptogr\u00e1fica en producci\u00f3n (archivo .p12)<\/li><li>PIN<\/li><li>Usuario y contrase\u00f1a API en producci\u00f3n (favor enviarlos en un archivo txt copiados, no puede ser imagen)<\/li><\/ol>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-custom\" id=\"headingpix-tab-42e2c0c4-654c3da\" style=\"background:#F8F9FA\">\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-42e2c0c4-654c3da\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-42e2c0c4-654c3da\"><span class=\"d-inline-block text-primary svg-20 pix-mr-10\"><svg width=\"100%\" height=\"100%\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <defs><\/defs> <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <path d=\"M21.9999843,15.009808 L22.0249378,15 L22.0249378,19.5857864 C22.0249378,20.1380712 21.5772226,20.5857864 21.0249378,20.5857864 C20.7597213,20.5857864 20.5053674,20.4804296 20.317831,20.2928932 L18.0249378,18 L5,18 C3.34314575,18 2,16.6568542 2,15 L2,6 C2,4.34314575 3.34314575,3 5,3 L19,3 C20.6568542,3 22,4.34314575 22,6 L22,15 C22,15.0032706 21.9999948,15.0065399 21.9999843,15.009808 Z M6.16794971,10.5547002 C7.67758127,12.8191475 9.64566871,14 12,14 C14.3543313,14 16.3224187,12.8191475 17.8320503,10.5547002 C18.1384028,10.0951715 18.0142289,9.47430216 17.5547002,9.16794971 C17.0951715,8.86159725 16.4743022,8.98577112 16.1679497,9.4452998 C15.0109146,11.1808525 13.6456687,12 12,12 C10.3543313,12 8.9890854,11.1808525 7.83205029,9.4452998 C7.52569784,8.98577112 6.90482849,8.86159725 6.4452998,9.16794971 C5.98577112,9.47430216 5.86159725,10.0951715 6.16794971,10.5547002 Z\" fill=\"#000000\"><\/path> <\/g> <\/svg><\/span><span class=\"font-weight-bold secondary-font text-heading-default\" >Qu\u00e9 debo hacer si Hacienda me RECHAZA una Factura?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-42e2c0c4-654c3da\" class=\"collapse \" aria-labelledby=\"headingpix-tab-42e2c0c4-654c3da\">\n                 <div class=\"card-body\">\n                     <p>Se debe verificar el motivo del Rechazo,corregirlo y volver a emitir el documento.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Almamater&#32; Centro&#32; de&#32; Asistencia&#32; T\u00e9cnica&#32; En Almamater, creemos que el \u00e9xito de nuestros clientes es nuestro \u00e9xito. Le damos la bienvenida al centro de ayuda Almamater Estamos aqu\u00ed para ayudarte con cualquier pregunta, problema o inquietud que puedas tener con&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7913","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Almamater - Centro de Asistencia T\u00e9cnica Almamater<\/title>\r\n<meta name=\"description\" content=\"Centro de Asistencia T\u00e9cnica Almamater, soporte a problema o inquietud que puedas tener con respecto a nuestros productos y servicios\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.edi.co.cr\/index.php\/soporte\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Almamater - 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